Work Experience

Conduct AWS Cloud Solution Architecture and Salesforce tutorials covering EC2, S3, IAM, Salesforce Flow, and Data Loader.

Mentor students on system architecture, DevOps best practices, cloud service configurations, and CRM platform implementations.

Evaluate lab assignments and quizzes, offering constructive feedback to enhance students’ understanding of cloud-native and CRM solutions.

Designed and implemented Jenkins pipelines supporting 500+ developers across 50+ projects, resulting in 40% faster deployment cycles and 60% reduction in build failures.

Integrated DevSecOps tools such as SonarQube and Checkmarx to automate security scanning during software development lifecycles.

Provisioned and automated AWS infrastructure environments using Terraform and Ansible, enabling scalable and secure deployments for multiple applications.

Implemented centralized artifact management using Artifactory, improving package traceability and deployment consistency across environments.

Developed system health monitoring dashboards using Grafana and integrated Datadog for proactive incident detection and resolution.

Collaborated with global engineering teams to troubleshoot build failures, optimize release pipelines, and improve overall developer productivity.

Adhered to ITIL-based processes for incident, change, and problem management, contributing to a 15% reduction in mean time to resolution (MTTR).

Created custom objects and developed complex Flows to automate business processes within Salesforce.

Optimized workflows, reducing manual tasks and improving operational efficiency.

Designed dashboards providing actionable insights to management, enhancing data-driven decision-making.

Documented internal Salesforce configurations and process improvements to streamline future operations.